EXCHANGES AND RETURNS
At MuMi&Co we want you to be happy with your purchase. All our pieces are individually inspected before leaving our workshop, but we understand that you may occasionally need to make an exchange.
Below you will find the conditions applicable to exchanges, returns, custom pieces, and workshop services.
1. Timeframe for requesting an exchange
You have 30 calendar days from receipt of the order to request an exchange.
Exchanges must be requested in advance by:
- Email: mumiandcostore@gmail.com
- WhatsApp: 607 616 893
Customer service is provided during our store's business hours. Requests received outside these hours will be addressed during the next business hours.
2. Conditions for making an exchange
To make an exchange, the piece must be in perfect condition, show no signs of wear, and retain its original packaging.
Once the exchange has been requested and approved, you will have a maximum of 3 business days to send us the piece.
Shipping costs resulting from the exchange are always borne by the customer, including both the shipping of the piece to MuMi&co and the shipping of the new piece.
The shipping address is:
Joyería MuMi
Paseo de la Carretera 9, local 2
03501 Benidorm, Alicante
Spain
Once we receive the piece, it will be inspected by our jeweler. After confirming that it meets the specified conditions, we will contact you to confirm acceptance of the exchange and continue processing it.
3. Exchange options
Once the exchange has been accepted, you can:
- Exchange the piece for another of equal value.
- Exchange it for a piece of greater value, paying the corresponding difference.
- Choose a piece of lesser value. In this case, the difference will become a voucher.
For example, if the exchange involves a piece worth €100 and you choose a new piece worth €80, you will receive a €20 voucher.
The voucher can be used on a subsequent purchase of €20 or more.
Original order shipping costs will not be refunded in the event of an exchange.
4. Voucher conditions
Vouchers issued by MuMi&Co:
- Are valid for 3 months from the date of issue.
- Are for single use only.
- Cannot be combined with other vouchers.
- Can be used with discounts and promotions, unless expressly stated otherwise in a specific promotion.
- Are personal and non-transferable and will be associated with the first and last name of the person who made the purchase.
- Cannot be redeemed for cash.
When the amount of a new purchase is less than the available voucher balance, a new voucher for the difference will not be issued.
5. Discounted products
Products purchased at a discount or during a sale period are not eligible for exchanges or commercial returns.
This condition is without prejudice to the rights legally afforded to the consumer in cases where consumer protection regulations apply.
6. Custom-made or personalized pieces
Pieces made expressly to order, including those made specifically in the size requested by the customer or personalized according to their instructions, are not eligible for exchanges or commercial returns.
As these pieces are made expressly for each customer, if a piece made to order in a specific size is unsuitable once received, an exchange or return cannot be requested for this reason.
This condition does not affect the consumer's legal rights in the event of a defect or lack of conformity.
7. Earrings and ear cuffs
Earrings and ear cuffs can be exchanged, provided they are in perfect condition, show no signs of wear, and are in their original packaging.
8. Purchases made in the physical store
Purchases made in our physical store are subject to the same commercial exchange conditions set out in this policy.
9. Pieces received with damage or defects
Before shipping each order, we individually inspect our pieces to ensure they are in proper condition.
If upon receiving your order you detect a scratch, broken washer, broken piece, or any other damage that you believe was already present when you received it, you must contact MuMi&Co as soon as possible via email or WhatsApp, sending us photographs of the piece and explaining the issue.
We recommend that you do not use or handle the piece before contacting us, as we will need to assess its condition as it was received.
Once we have received the information, we will review the case and tell you how to proceed.
10. Breakage, damage, and wear from use
MuMi&Co is not responsible for damage caused by improper use of the piece, impacts, snagging, accidents, mishandling, or any other damage resulting from the use of the jewelry.
In these cases, we make our workshop service available to the customer, through which we can assess whether repair of the piece is possible.
The cost of the repair and shipping expenses will be borne by the customer.
Before sending the piece, you can request a prior, no-obligation quote via email or WhatsApp. Once the piece has been assessed, we will inform you of the repair cost and, if you accept the quote, we will proceed with the service.
11. Wear of the gold plating
Gold-plated pieces may experience progressive wear of the plating as a result of use.
Factors such as contact with skin, water, perfumes, cosmetics, sweat, or other external agents can accelerate this process.
Natural wear of the gold plating is not considered a manufacturing defect and is part of the care and maintenance inherent to this type of piece.
If you wish to restore the finish of your piece, you can consult our workshop service to assess the available options and request a prior quote.
12. Our pieces are handcrafted
All our pieces are handcrafted and not produced through mass industrial production processes.
For this reason, they may show small irregularities, variations, or peculiarities inherent to manual work. These characteristics are part of MuMi&Co's identity and make each piece unique.
Before each shipment, our pieces are individually inspected to check their condition.
These peculiarities inherent to handcrafted production are not considered defects when they are part of the intended design or finish of the piece.
13. Legal rights
The commercial conditions set out in this policy do not limit or exclude the rights afforded to the consumer under applicable law.
In particular, when a piece presents a lack of conformity or manufacturing defect that MuMi&Co is legally required to address, the rights and solutions established by current regulations will apply.
Similarly, when the right of withdrawal is legally applicable, it will be governed by consumer and user regulations and their corresponding exceptions.
For any inquiries related to exchanges, returns, issues, or repairs, you can contact us through any of these channels during our customer service hours.